Terms of Service

By accessing our website at subzerorepairnewton.com, scheduling a service appointment, or using any of our appliance repair services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our website and services.

These Terms of Service constitute a legally binding agreement between you (the "Customer," "you," or "your") and Newton Appliance Repair Services (the "Company," "we," "us," or "our"), operating as Sub-Zero Repair Newton. The Company reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

We encourage you to review these Terms of Service periodically. The materials contained on our website are protected by applicable copyright and trademark law.

Newton Appliance Repair Services provides professional appliance repair, maintenance, and diagnostic services for residential appliances in Newton, MA, and the surrounding Greater Boston area within a 25 miles radius. Our services include but are not limited to:

• Diagnosis and repair of Sub-Zero refrigerators, freezers, and wine coolers
• Repair and maintenance of Wolf ranges, ovens, cooktops, and ventilation systems
• Service for other premium appliance brands including Viking, Thermador, Miele, Bosch, and similar high-end manufacturers
• Installation of replacement parts using quality OEM-compatible components
• Preventive maintenance and performance assessments
• Emergency and same-day repair services (subject to availability)

We are an independent appliance repair service. We are not affiliated with, endorsed by, or connected to Sub-Zero, Wolf, or any other appliance manufacturer. All brand names, logos, and trademarks are property of their respective owners and are used for identification purposes only.

All repair services are performed by experienced technicians who are trained to work on premium and high-end appliances. We use quality parts to ensure long-lasting repairs and optimal appliance performance.

Service appointments can be scheduled by calling us at +16173963696 or through our online booking system. By scheduling an appointment, you agree to the following terms:

Appointment Windows

We offer service appointments during our regular business hours: Monday through Friday from 7:00 AM - 8:00 PM, Saturday from 8:00 AM - 6:00 PM, and Sunday from 9:00 AM - 5:00 PM. 24/7 Emergency Service Available. While we strive to arrive within the scheduled appointment window, actual arrival times may vary due to the nature of field service work, traffic conditions, and the complexity of preceding service calls.

Customer Responsibilities

• Ensure that an adult (18 years or older) is present at the service location during the entire appointment
• Provide safe, clear access to the appliance(s) requiring service, including removing any items that may obstruct the work area
• Secure all pets in a separate area during the service visit to ensure the safety of our technicians
• Provide accurate information about the appliance issue, including model and serial numbers when available
• Notify us promptly if you need to cancel or reschedule your appointment

Cancellations and Rescheduling

We request that customers provide at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the time slot to other customers in need of service. Repeated no-shows or last-minute cancellations may result in a service fee being applied to future appointments. We understand that emergencies happen, and we will always work with you to find a suitable alternative time when circumstances arise unexpectedly.

Service pricing varies depending on the type of appliance, the nature and complexity of the repair, and the parts required. Our technician will provide a detailed estimate before beginning any repair work. You will not be charged for repairs without your prior authorization.

• Diagnostic Fee: A diagnostic fee applies to all service calls. This fee covers the technician's visit and professional assessment of the appliance issue. If you proceed with the recommended repair, the diagnostic fee is typically applied toward the total repair cost.
• Repair Estimates: After diagnosing the issue, our technician will provide you with a clear, written estimate detailing the cost of parts and labor. Repair work will only begin after you approve the estimate.
• Payment: Payment is due upon completion of the service. We accept major credit cards, debit cards, and other common payment methods.
• Additional Work: If additional issues are discovered during the repair process, the technician will inform you and provide a revised estimate before proceeding. No additional charges will be incurred without your explicit approval.

We stand behind the quality of our work and the parts we install. Our warranty coverage is as follows:

• Parts Warranty: All replacement parts installed by our technicians carry a 1 Year warranty against defects in materials and workmanship, effective from the date of installation.
• Labor Warranty: Our labor is covered by a 90 Days warranty. If the same issue recurs within this period due to our workmanship, we will return to resolve it at no additional labor charge.

Warranty coverage does not apply in the following circumstances:

• Damage caused by misuse, abuse, neglect, or failure to follow manufacturer operating instructions
• Repairs performed by unauthorized third parties after our service
• Issues unrelated to the original repair, including separate component failures
• Damage caused by power surges, floods, fires, or other external events beyond our control
• Normal wear and tear of parts and components

To make a warranty claim, please contact us at +16173963696 with your original service receipt or confirmation number. We will schedule a follow-up visit to assess the issue and determine if it falls under warranty coverage.

To the fullest extent permitted by applicable law in the Commonwealth of Massachusetts,Newton Appliance Repair Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our services or website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of service
• Any bugs, viruses, or similar harmful code that may be transmitted through our website
• Any errors, inaccuracies, or omissions in any content or materials on our website
• Pre-existing conditions in your appliance that were not caused by our service

In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount paid by you to us for the specific service giving rise to the claim. This limitation of liability shall apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

All content on our website at subzerorepairnewton.com, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Newton Appliance Repair Services or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or its content without our express written permission
• Use any data mining, robots, or similar data gathering and extraction tools on our website
• Frame or use framing techniques to enclose any trademark, logo, or other proprietary information without our written consent
• Use meta tags or any other "hidden text" utilizing our company name or trademarks without written consent

All brand names, product names, and trademarks mentioned on our website, including but not limited to Sub-Zero, Wolf, Viking, Thermador, Miele, and Bosch, are the property of their respective owners. Independent repair service. Not affiliated with any manufacturer.

These Terms of Service and any disputes arising out of or related to these terms or our services shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

Any legal action or proceeding relating to your access to or use of our website or services shall be instituted in the state or federal courts located in Middlesex County, Massachusetts. You agree to submit to the personal jurisdiction of these courts and waive any objection based on venue or inconvenient forum.

Before pursuing any formal legal action, both parties agree to first attempt to resolve disputes through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue remedies available underMassachusetts law.

If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect and enforceable.

You agree to defend, indemnify, and hold harmless Newton Appliance Repair Services, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your use of and access to our website and services; (b) your violation of any term of these Terms of Service; (c) your violation of any third-party right, including any copyright, trademark, property, or privacy right; or (d) any claim that your actions caused damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of our website and services.

If you have any questions about these Terms of Service, your rights and obligations, or any aspect of our services, please contact us. We are happy to address any concerns and provide clarification on any of the terms outlined above.